Privacy Policy

Last updated: 9 November 2026

1. Introduction

At Louisa Sullivan and Starlight Spiritualist School, your privacy is important to us. We are committed to respecting your personal information and handling it responsibly, securely and transparently.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, enquire about our services, book a private sitting, purchase a course, attend a workshop or participate in our online training programmes.

For the purposes of data protection legislation, Louisa Sullivan is the data controller responsible for the personal information collected through our website and services.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

• Your name and contact details, including email address and telephone number.

• Billing and payment information when you purchase a service or course.

• Information you provide when completing an enquiry or registration form.

• Your course bookings, attendance and learning progress.

• Correspondence and communications between you and Starlight Spiritualist School.

• Information you voluntarily provide when participating in workshops, circles or private sittings.

We only collect information that is relevant and necessary for the purposes explained in this policy.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests for information.

• Process course registrations, bookings and payments.

• Provide access to online training, workshops and mentorship programmes.

• Communicate important information about courses, events and services.

• Manage student registrations and provide educational support.

• Improve our website, services and customer experience.

• Meet our legal, financial and administrative obligations.

We will only send promotional emails where we have an appropriate legal basis to do so. You can unsubscribe from marketing communications at any time.

4. Facebook, Instagram and Advertising Enquiries

We may collect personal information through Facebook and Instagram advertising, including Meta lead generation forms.

If you submit an enquiry through one of our social media advertisements, we may receive information such as your name, email address and responses to questions included in the form.

We use this information to respond to your enquiry and provide relevant information about our courses and services.

Submitting an enquiry does not automatically subscribe you to ongoing marketing communications.

Meta also processes personal information in accordance with its own privacy policies.

5. Payments and Third-Party Services

Our website is hosted and operated using Wix. When you make a purchase or booking, your information may be processed through Wix and its payment service providers.

We may also use third-party services to support our business, including:

• Wix – website hosting, bookings and online payments.

• Zoom – delivery of online teaching and workshops.

• WhatsApp – student communications and course support.

• Facebook and Instagram – social media and advertising.

• Email service providers – responding to enquiries and communicating with customers.

These providers may process personal information on our behalf or as independent data controllers, depending on the service they provide.

We do not sell your personal information to third parties.

6. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Access to personal information is limited to those who need it for legitimate business purposes.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling our legal, accounting and administrative obligations.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

8. Your Data Protection Rights

Under UK data protection legislation, you have rights in relation to your personal information. These may include:

• The right to request access to the personal information we hold about you.

• The right to request correction of inaccurate information.

• The right to request deletion of your information in certain circumstances.

• The right to restrict or object to certain types of processing.

• The right to withdraw consent where processing is based on consent.

• The right to data portability in applicable circumstances.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled incorrectly.

Website: https://ico.org.uk/

9. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic and support website functionality.

You can manage cookie preferences through the cookie settings available on our website and your browser.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services or legal obligations.

The latest version will always be published on our website with the updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Louisa Sullivan
Starlight Spiritualist School
Website: https://www.louisasullivan.com/

Email: louisamariemedium@gmail.com